Track order
Where is my order
Every parcel ships tracked. Your tracking link is in the dispatch email we send the moment the carrier collects your order.
Find your link
Search your inbox for “Lorenzo Barsotti — your order has shipped”. The link inside updates in real time. Check your spam folder before assuming it has not arrived.
No dispatch email yet
Orders placed before 14:00 GMT on a business day leave the same day; later orders go the next. Made-to-order colors can take an extra 48 hours.
Tracking has stalled
If nothing has moved for five business days, email support@lorenzobarsotti.com with your order number and we will chase the carrier or send a replacement.
Still need us
Use the contact page and we will reply within one business day.